• 0-30 Minutes late: No Charge
• 30 minutes to 1 hour late: 1/2 of the daily rate for the vehicle
• 2 hours late: additional day plus Late return fees.
• 24 hours late: double the daily rate plus, Late return, vehicle recovery fees and you will be reported to the appropriate authorities.
• 47 hours and beyond: double the daily rate for each additional 24-hour period plus any applicable vehicle recovery fees.  

• Anyone can apply to become an affiliate. We review each application carefully to ensure alignment with our brand values and marketing standards. We reserve the right to approve or deny affiliate applications at our discretion.

• Affiliates earn a commission for every successful booking made using their unique affiliate code. Commissions are calculated based on the net booking value (total booking amount after any discounts, taxes or promotions) and are paid out at the end of each month for eligible bookings made during that month.

• Upon approval, each affiliate will receive a unique affiliate code that can be shared with their audience. Affiliates are responsible for promoting this code through their marketing channels, including websites, social media, and other promotional activities.

• Bookings made using an affiliate’s unique code will be attributed to that affiliate, and they will be eligible to receive the corresponding commission for those bookings.

• Affiliates must engage in ethical and legal promotional activities. Prohibited activities include:
  • Spamming: Affiliates must not use spam emails or unsolicited messages to promote our services.
  • Misleading Information: Affiliates must not use false or misleading information to entice guests to use their affiliate code.
  • Self-referrals: Affiliates are prohibited from making bookings using their own affiliate code to earn commissions.
• Payment and Payouts:
  • Affiliate commissions will be paid out at the end of each month for eligible bookings made during that month. Payment will be made through the affiliate’s preferred payment method, as specified in their affiliate account.
• Termination of Affiliate Status:
  • We reserve the right to terminate an affiliate’s status at any time if they violate our policies or engage in fraudulent activities. In such cases, any outstanding commissions may be forfeited.
• Modifications to the Affiliate Program:
  • We may modify or terminate the affiliate program at any time without prior notice. Any changes or updates to the program will be communicated to affiliates through email or the affiliate dashboard.
• Limitation of Liability:
  • Overdrive Car Rentals shall not be liable for any losses, damages, or expenses arising from an affiliate’s participation in the program.
  • By participating in the Overdrive Car Rentals Affiliate Program, you agree to abide by these policies. We value our affiliates and their contributions to our business, and we look forward to a successful partnership! If you have any questions or concerns, please contact us (here).

• If you have an international drivers license or do not meet these requirements, then you may still be able to book vehicles in our fleet on our Turo Profile located (here).
• All other persons are prohibited from driving Overdrive rental vehicles.

1. Upload a photo of your driver’s license, insurance and provide all required information on the rental contract form online. Your drivers license and insurance information must match.
2. Contact your insurance provider and authorize them to disclose to Overdrive Car Rentals your insurance policy coverages, limits, and deductible amounts.
3. Overdrive Car Rentals will send you a message stating you are approved to drive and give you check-in instructions.

• Step 1: When you arrive at the vehicle location based on instructions received you will upload a selfie of yourself with your driver’s license and send this via messaging to Overdrive Car Rentals. This is to prevent fraud and ensure that no one can pose as you and put yourself at risk.  
• Step 2: Overdrive will provide you with the location of the keys or a code to obtain the keys at the vehicle.
• Step 3: Take some photos of the vehicles condition to ensure that you are not liable for any damage which may already exist on the vehicle. Be sure to capture the fuel and mileage.  
• Step 4: Safe travels!  

• Step 1: Upload a selfie of yourself with your driver’s license and send this via messaging to Overdrive Car Rentals. If a team member is present, then they can take this for you.  This is to prevent fraud and ensure that no one can pose as you and put yourself at risk.  
• Step 2: Overdrive will hand you the keys, provide you with the location of the keys or a code to obtain the keys at the vehicle.
• Step 3: Take some photos of the vehicle’s condition to ensure that you are not liable for any damage which may already exist to the vehicle. Be sure to capture the fuel and mileage.  
• Step 4: Safe travels!  

• Examples of abuse include:
  • Biowaste/bodily fluids
  • Major stains
  • Extreme amounts of mud, direct, sand
  • Significant pet hair
  • Spills or waste that requires significant cleaning.

• 80-100% No charge
• 60-80% $30
• 40-60% $40
• 20-40% $50
• 0-20% $70

All drivers for Overdrive rental vehicles must carry an active US insurance policy which covers the reservation period.  We partnered with Axle to verify your coverage.  You will complete verification once you complete your initial booking.

We Partnered with Rental Covers to provide Insurance for Economy Vehicles.  If you do not have personal insurance you can still book with us by purchasing this during checkout.  You will need to select the Collision Damage Waiver. 

• • Renter must have liability, comprehensive,  and collision coverage which covers the value of the vehicle being booked.
    • Most Economy Cars will be covered under your current policy. 
  • For our EXOTIC  vehicles there are specific requirements for the coverage to cover the full value of the vehicle being booked. If your limits are lower than this, you can temporarily increase your limits with your insurance carrier see our blog post (here) on this topic.
    • You can also purchase supplemental liability insurance for your rental (Here).
  • Deductibles:
    • Comprehensive: with maximum $1000 deductible
    • Collision: with maximum $1000 deductible
    • Uninsured Motorist Property Damage Coverage: 75K.

Remember if you are not comfortable providing insurance or do not have this capability you can always visit our Turo profile here and book with us through that platform which does not require personal coverage as they sell their own protection plans.

• Note: If maintenance issues are unsubstantiated or unable to be replicated by Overdrive then the guest may be liable for vehicle towing or transportation costs for submitting a false maintenance report.

• When you rent a vehicle that is delivered or parked on the street, you must return it to a legal street parking spot where it will not be subject to ticketing or towing for a period of 24 hours after the end of your trip.   
• Check all posted parking restrictions, tow zones, permit parking zones, and street sweeping times. 
• Check your front and rear bumpers to make sure they’re not extending into a driveway, crosswalk, or color zone.
• Be careful with metered parking
• You’re responsible for paying the cost if the car receives any tickets or is towed within the 24-hour window following the scheduled end of your trip. If you’re unable to find a legal place to park, notify Overdrive and work out a drop-off.

• If we are doing a delivery to a location which requires you to pay for parking on exit, then we will drop the vehicle and you will cover the parking costs at pickup and we will cover parking costs when we retrieve the vehicle after you have dropped the vehicle off. The only exception to this is if the vehicle is dropped significantly before the end of your trip which increases the costs of the parking substantially.

• We may collect various types of information from you, including:
• Personal Information: This includes your name, email address, phone number, driver’s license information, and payment details, necessary for rental bookings and communication.
• Rental Information: Details related to your rental history, preferences, and vehicle usage.
• Usage Data: We collect information about how you interact with our website and mobile app, such as pages visited, clicks, and session duration.
• Device Information: We may collect data from your device, including IP address, operating system, and browser type.

• We use the collected information for various purposes, including:
• Processing and managing rental bookings, payments, and reservations.
• Improving our services and enhancing user experience.
• Sending transactional emails, notifications, and updates about your rental and account.
• Analyzing usage patterns to optimize our website and app.
• Complying with legal obligations and protecting our rights and interests.

• We may share your information with third parties for specific purposes, such as:
• Car Rental Partners: We may share your information with car rental partners to facilitate your bookings and provide you with the requested services.
• Payment Processors: We may share your payment information with secure and authorized payment processors to process your transactions.
• Service Providers: We may engage third-party service providers to assist in offering our services, such as data hosting, customer support, and marketing.
• Legal Compliance: We may share your data to comply with legal requirements, respond to legal requests, or protect our rights and safety.

• We take reasonable measures to safeguard your data and prevent unauthorized access, use, or disclosure. We use secure protocols for data transmission and restrict access to personal information to authorized personnel only.

• You have certain rights regarding your personal information, including the right to access, update, and delete your data. You can also opt-out of marketing communications or manage your preferences through your account settings.
• Cookies and Tracking Technologies:
• We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and offer personalized content. You can manage your cookie preferences through your browser settings.

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates through our website or email.

• If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us online (here).

• When booking with Overdrive Car Rentals the guest affirms that they carry the appropriate insurance coverage as outlined in the insurance requirements (here). When Overdrive does the insurance verification, if insurance does not meet the requirements your trip will be cancelled, and you will be provided the option to book with us through our Turo Profile (here).
• A $50 fee plus credit card processing will be charged for Overdrive cancellations which are based on guests not providing a valid insurance policy with appropriate limits.
• NOTE: limits are easy to change and check out our blog on updating limits (here).

• Note: Overdrive is responsible for flat tire damage if the flat was caused by deterioration, age, rot, or pre-existing condition.

• Contact Overdrive to assist you with roadside assistance, additionally, if you are an AAA member you can always contact AAA and they will help you regardless of which vehicle you are operating.

• Tires which experience an unreasonable amount of wear during a reservation period will also be the responsibility of the guest. For example, if the tires were at 8mm and come back at 6mm depth then that is indicative of burnouts or other misuse and Overdrive will charge the applicable percentage of tire wear and tear.   For example, if the tire comes at 10mm and the guest uses 2mm then 20% of the cost of a new tire will be billed to the guest. 

• The amount of eligible damage, including costs and fees
• The amount that your personal auto insurance pays for those damages

• Step 1: Damage is reported by the guest with a valid police report or damage is reported by Overdrive when inspecting the vehicle upon return.
• Step 2: Overdrive will confirm there was no pre-existing damage based on the trip photos uploaded by both Overdrive Car Rentals and those provided by the guest. This will all get placed into a Damage Report Document.  
• Step 3: Overdrive will solicit quotes for repairs and request the guest if they would like to pay out of pocket or send to their personal insurance. 
• Step 4a: Guest will pay for repairs.  Then the guest will pay for repairs via an invoice requested by Overdrive Car Rentals and that closes the claim.  
• Step 4b: Guest wishes to use personal insurance. In this case Overdrive Car Rentals will file a claim using the verified insurance information on file. 
• Step 5: Insurance Company will verify validity of claim and initiate cost estimates via their internal claims process.
• Step 6: Insurance Company will authorize a payment amount.
• Step 7: Vehicle will be repaired, and the vendor is paid.
• Step 8: After we recover costs from your personal insurer, we’ll check to see if there’s still an outstanding balance due. If there’s no balance due or if the amount due is less than the amount of any deposits we’ve charged you, we’ll refund the remaining deposit amount. If there is a balance due, then Overdrive will collect that using the payment method originally provided.   

• Joe is a guest who was verified and unfortunately rear ended another vehicle at a red light. He had a $1000 dollar deductible.  He got a police report, and the damage was $1200 to the Overdrive Vehicle and $500 to the other vehicle.  Joe wants to use his personal insurance since his deductible is only $250.  Overdrive files a claim with Joe’s Insurance Company Snuffy Insurance.  Snuffy insurance agrees to cover the cost up to $1200 for the Overdrive vehicle minus deductible but not loss of use.  This process took 2 weeks and generated $250 in loss of use.
  • Total Damage: $1450 + Filing Fee $250 = total $1700 – Insurance payment of $950 = total owed $750 – Deductible of $1000 = Refund of $250 from the deductible to Joe.
• Example 2:
  • Sue sideswiped the vehicle on her trip, but she was letting her son drive who was not an approved driver. Overdrive will file a claim against Sue’s insurance since she is still liable as the individual who rented the vehicle.  The insurance company may deny the claim pending company policy.  The entire scope of damage was $4500.  The claim takes 45 days to resolve since another person was driving resulting in $1500 in loss of use.    
    • Total Damage: $6000 + Claim Filing Fee $250 = total $6350 – Insurance payment of $3000 = total owed $3250 – Deductible of $1000 = Total owed by Sue is an additional $2250.

• Permitting someone who’s not an Approved Driver* to drive a vehicle booked through Overdrive Car Rentals
• Driving a manual transmission car without being an expert in the use of clutches and manual transmissions
  • If the drivetrain of a manual transmission car is damaged, the primary guest will be presumed to be at fault and will be held fully liable for repair of any damaged components of the car
• Allowing the vehicle to be pushed or towed by anyone other than an authorized law enforcement or service vehicle.
• Using a vehicle booked through Overdrive.
  • to tow or push anything.
  • for “off roading” on undeveloped or unimproved roads
  • in any race, test, or competition
  • to engage in excessive speeding
  • with the intention to cause damage, or with wanton, willful, or reckless disregard for safety.
  • to carry persons or property “for hire” or to carry persons or property for compensation or a fee, including, but not limited to, taxi services, TNC services, and/or parcel, food, or grocery delivery services. You may, however, use the car for business purposes, such as attending meetings and carrying associated materials.
  • unless a trip has been booked — using the vehicle without a reservation or outside your trip time is unauthorized use.
  • during or as part of the commission of a crime or any other illegal activity or purpose
  • while the driver is under the influence of:
    • alcohol above the legal limit
    • any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended.
  • when it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts
  • outside the 50 United States.
  • without a valid license, or if you do not meet our for booking with us. It’s your responsibility to inform us when your license is expired or suspended, or if you believe you may no longer meet our requirements for booking a car.
  • to transport any flammable, toxic, volatile, poisonous, dangerous, or illegal substances
  • to transport a pet in a vehicle that hasn’t been labeled as “pet friendly” and without paying the pet fee.
  • Making any unapproved alterations, additions, or improvements to any vehicle
• Smoking in the car
• Fueling a vehicle with an improper type of fuel
• Leaving a vehicle unattended while it is running or with the keys in the vehicle
• Making fraudulent reports about a vehicle or Overdrive Car Rentals.

• Note that all additional drivers must be approved prior to the start of the reservation period.

• $50 per moving violation (i.e. speeding tickets and similar)
• $25 per stationary violation (i.e. parking tickets and similar)
• $1 per toll violation